​

Terms and Conditions – IDM Hair / “Last Updated: May 2026”

Welcome to IDM Hair. By accessing or using our website, ordering our products, or communicating with our team, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before placing an order.

​

IDM Hair is a trusted Raw Indian Hair Manufacturer and Wholesale Human Hair Supplier from India specializing in Raw Indian Straight Hair Bundles, Raw Indian Wavy Hair Bundles, Raw Indian Curly Hair Bundles, Virgin Indian Hair Extensions, Transparent Lace Closures, Transparent  Lace Frontals, and Wholesale Human Hair Extensions for salons, distributors, beauty brands, and resellers worldwide.

​

IMPORTANT USA TARIFF NOTICE

IMPORTANT USA TARIFF NOTICE For shipments imported into the United States:

U.S. Government import tariffs, customs duties, brokerage charges, taxes, and trade-related fees may apply depending on current customs regulations and product classifications.

These charges are NOT included in product prices or shipping charges unless explicitly mentioned.

IDM Hair cannot predict, control, reduce, or remove future tariff charges imposed by the U.S. Government or customs authorities.

Buyers are fully responsible for:

​

• U.S. import duties

• Customs taxes

• Tariff charges

• Brokerage fees

• Clearance charges

• Government import fees

​​

Customers are strongly advised to contact U.S. Customs, DHL International, or their customs broker before placing orders to understand possible import charges.

Failure to pay customs duties or tariffs may result in:

​

• Shipment delays

• Customs holds

• Additional charges

• Return shipping charges

• Customs seizure

• Destruction of goods by customs authorities

​

Any additional charges after shipment are solely the buyer’s responsibility.

​

​

About IDM Hair

IDM Hair supplies premium quality Raw Indian Human Hair sourced from authentic Indian donors. We export internationally to customers in the USA, UK, Canada, Europe, Australia, Africa, and other countries.

Our products include:

​

• Raw Indian Straight Hair Bundles

• Raw Indian Wavy Hair Bundles

• Raw Indian Curly Hair Bundles

• Deep Curly Hair Extensions

• Virgin Indian Hair Extensions

• HD Lace Closures

• HD Lace Frontals

• Raw Temple Hair

• Wholesale Human Hair Extensions

• Custom Hair Orders​

​

Website: https://www.idmhair.com/

​

Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old

• You agree to these Terms and Conditions

• You understand international shipping and customs procedures

• You accept all applicable policies mentioned on this website

If you do not agree with these terms, please do not use our website or services.

​

Product Information Disclaimer

IDM Hair specializes in 100% Raw Indian Human Hair.

Since raw human hair is a natural product:

​

• Slight variations in texture, curl pattern, wave pattern, color tone, and thickness may occur naturally

• Natural grey strands may occasionally be present

• Each bundle is unique because it comes from real human donors

• Product appearance may vary slightly due to lighting, photography, and screen settings

These natural variations are not considered defects.

​

We do not chemically process hair to create artificial uniformity.

​

Wholesale Orders & Custom Orders

We supply wholesale hair orders for:

• Hair salons

• Hair extension businesses

• Wig makers

• Beauty supply stores

• Online hair brands

• International distributors

​

Custom or bulk orders may require additional processing time.

Custom services may include:

​

• Specific textures

• Custom lace preparation

• Labeling

• Packaging

• Bulk preparation

• Hair customization

​

Production timelines will vary depending on order size and customization requirements.

​

Pricing Policy

All prices are subject to change without prior notice.

Pricing may vary depending on:

​

• Hair length

• Hair texture

• Hair density

• International shipping charges

• Market fluctuations

• Currency exchange rates

​

IDM Hair reserves the right to update pricing at any time.

​

Payment Terms

We accept selected international payment methods including:

​

• PayPal (where applicable)

• Bank Wire Transfer (Only for orders above US$ 3000)

​

Orders may require advance payment before production or shipment.

IDM Hair reserves the right to cancel suspicious or fraudulent transactions.

​

Shipping Policy

We ship internationally using trusted courier services including:

• DHL International

​

Estimated delivery times may vary due to:

• Customs clearance

• Airline delays

• Government regulations

• Weather conditions

• Courier operational issues

​

Tracking details will be provided once the order has been shipped.

IDM Hair is not responsible for delays caused by customs inspections, government restrictions, or courier delays.

 

Import Duty, Customs & Tariff Disclaimer

IMPORTANT NOTICE FOR INTERNATIONAL BUYERS:

Import duties, customs charges, tariffs, taxes, brokerage fees, or any government-imposed import charges are the sole responsibility of the buyer.

These charges are determined by the destination country’s customs authorities and are completely beyond IDM Hair’s control.

Customers are strongly advised to contact their local customs office or shipping carrier regarding:

​​

• Import duties

• Customs taxes

• Government tariffs

• Clearance procedures

• Additional import charges

​

IDM Hair is not responsible for:

• Customs delays

• Government tariff increases

• Import restrictions

• Customs clearance issues

• Additional DHL customs fees

• Government policy changes

​

Failure to pay customs duties or tariffs may result in shipment delays, return shipping charges, customs seizure, or destruction of goods by customs authorities.

Any additional charges after shipment are the buyer’s responsibility.

​

Returns, Refunds & Exchange Policy

IMPORTANT NOTICE:

Due to Indian Government import regulations and re-import duty complications when international shipments are returned to origin, IDM Hair generally does not accept returns, refunds, or exchanges after shipment.

ALL SALES ARE CONSIDERED FINAL ONCE THE ORDER HAS BEEN DISPATCHED.

Returned shipments to India may attract additional customs duties, import taxes, clearance charges, and government fees that are beyond our control.

Therefore:

• Refunds are generally not available after shipment

• Returns are generally not accepted

• Exchanges are generally not accepted

 

Customers are strongly encouraged to verify all order details carefully before confirming payment.

 

 

To help customers verify products before shipment, IDM Hair may provide:

• Additional product images

• Product videos

• Live WhatsApp video verification

• Real-time product inspection

 

By placing an order, the customer agrees to these final sale conditions.

​

Live Video Verification

IDM Hair offers live video verification services before shipment.

Customers may request:

​

• WhatsApp video calls

• Bundle quality verification

• Texture demonstrations

• Packaging confirmation

• Real-time product inspection

​

This helps customers confirm product quality before international shipment.

​

Product Care Disclaimer

Proper maintenance is important for extending the lifespan of raw Indian hair.

Results may vary depending on:

​

• Hair care routine

• Heat styling

• Coloring procedures

• Chemical treatments

• Environmental conditions

​

IDM Hair is not responsible for damage caused by improper maintenance, excessive heat, coloring, bleaching, or misuse.

 

Intellectual Property Rights

All website content including:

​

• Images

• Videos

• Logos

• Product descriptions

• Website graphics

• Brand materials

​

are the property of IDM Hair and protected by intellectual property laws.

Unauthorized copying or commercial use is prohibited.

​

Website Usage Restrictions

Users agree not to:

​

• Use the website unlawfully

• Attempt unauthorized system access

• Copy website content without permission

• Provide false information

• Engage in fraudulent activity

​

Violation of these terms may result in restricted access or legal action.

​

Limitation of Liability

IDM Hair shall not be liable for:

• Shipping delays

• Customs issues

• Government restrictions

• Import tariff changes

• Courier problems

• Business interruption

• Loss of profits

• Indirect damages

​

Maximum liability shall not exceed the original purchase amount.

​

Privacy Policy

Customer information shared with IDM Hair will be handled responsibly.

We do not sell customer information to third parties.

Shipping and payment details may be shared with logistics providers or payment processors when necessary to complete transactions.

​

Changes to Terms & Conditions

IDM Hair reserves the right to modify or update these Terms and Conditions at any time without prior notice.

Updated terms become effective immediately upon publication on this page.

Customers are encouraged to review this page regularly.

Governing Law

These Terms and Conditions shall be governed under applicable laws in India.

Any disputes shall be subject to the appropriate jurisdiction.

​

Contact Information

IDM Exim India Pvt Ltd
Email: Contact 
Website: https://www.idmhair.com